Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How do I determine my correct size for a Mac Duggal gown?
We recommend referring to our specific size guide located on each product page. As designer evening wear often runs differently than standard street sizing, please compare your bust, waist, and hip measurements to our chart for the most accurate fit.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that a restocking fee may apply, and items marked as Final Sale are not eligible for return or exchange.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your dress for a specific event date. Processing time usually takes 1-2 business days before the order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of the package.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make changes or cancellations. Please double-check your size and shipping address before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Affirm or Klarna for flexible payment scheduling.